Refund & Return Policy

At divasarah, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Please read the following Refund & Return Policy carefully before submitting a return request.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet all applicable return conditions described in this policy.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

We recommend contacting our customer service team as soon as possible if you experience any issue with your order.

2. Return Eligibility

To qualify for a return, items must generally:

• Be unworn

• Be unwashed

• Be unused

• Be undamaged

• Be free from stains, odors, makeup, deodorant, perfume, pet hair, or other signs of wear

• Have all original tags attached

• Be returned with the original packaging where reasonably possible

• Be in resalable condition

We reserve the right to refuse a return if the item does not meet these conditions.

Please do not wear an item for an extended period before deciding whether to return it.

Trying on clothing for fit is acceptable, provided the item remains clean, undamaged, and in its original condition.

3. How to Request a Return

Before returning any item, please contact our customer service team to request return instructions.

Customer Service Email:
CharlaEssmann32528@outlook.com

Please include the following information in your email:

• Your full name

• Your order number

• The email address used to place the order

• The item you wish to return

• The reason for the return

• Clear photographs or videos, if the item is defective, damaged, or incorrect

Our customer service team will review your request and provide further instructions where appropriate.

Please do not send a return package before receiving return instructions from us.

Unauthorized returns may not be accepted or processed.

4. Return Address

The return address may differ from the address shown on your original shipping package.

Therefore, customers must contact our customer service team before returning an item.

Please do not return products to:

• The address printed on the shipping label

• The carrier's warehouse

• A local post office

• Any address not specifically provided by our customer service team

Returns sent to an unauthorized address may be delayed, rejected, lost, or unable to be refunded.

5. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, customization, or other reasons.

Non-returnable items may include:

• Underwear

• Lingerie

• Swimwear without an intact hygiene seal

• Earrings or pierced jewelry

• Personalized or customized products

• Items clearly marked as final sale

• Gift cards

• Items that have been worn or washed

• Items with removed or damaged tags

• Items damaged after delivery through misuse

• Items showing signs of wear, stains, odors, or alteration

Where applicable consumer law provides additional rights, those rights will continue to apply.

6. Final Sale Items

Products clearly marked as "Final Sale," "Non-Returnable," or with similar wording may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect, or unless otherwise required by applicable law.

Please review the product page carefully before purchasing a final-sale item.

7. Wrong Size or Fit

Because sizing may vary between styles, we strongly recommend reviewing the size chart and product measurements before placing your order.

If you receive the size you ordered but the item does not fit as expected, you may request a return within the applicable return period, provided the item meets all return conditions.

Unless the item was incorrectly sent by divasarah, return shipping costs for size or fit-related returns are generally the customer's responsibility.

8. Color Differences

We make reasonable efforts to display product colors accurately.

However, actual colors may vary slightly due to:

• Screen settings

• Device displays

• Lighting conditions

• Photography

• Fabric texture

• Production batches

Minor color differences that result from these factors are generally not considered product defects.

If you believe the product you received is significantly different from the product shown or ordered, please contact us with clear photographs for review.

9. Damaged or Defective Items

If you receive a damaged or defective product, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs showing the problem

• A video where necessary to demonstrate the defect

• A photograph of the shipping package if it was damaged in transit

We may request additional information where reasonably necessary to evaluate the issue.

If the product is confirmed to be defective or damaged due to a problem attributable to us or the shipment, we will provide an appropriate solution in accordance with the circumstances and applicable law.

Possible solutions may include:

• Replacement

• Refund

• Partial refund

• Other appropriate resolution

10. Incorrect Item Received

If you receive an item that differs from what you ordered, such as the wrong:

• Product

• Size

• Color

• Style

please contact us promptly.

Please include photographs of the item received and the product label or packaging where available.

Once the issue is verified, we will provide appropriate instructions.

11. Missing Items

If your order contains multiple products, they may sometimes be shipped separately.

Before reporting an item as missing, please check:

• Your shipping confirmation emails

• All tracking numbers associated with your order

• Whether your order was divided into multiple packages

If all packages have been delivered and an item is still missing, please contact us with your order number and details of the missing item.

12. Return Shipping Costs

Unless the return is caused by a confirmed product defect, shipping error, or incorrect item sent by divasarah, customers are generally responsible for return shipping costs.

Examples of customer-responsibility returns may include:

• Change of mind

• Item no longer wanted

• Incorrect size selected by the customer

• Incorrect color selected by the customer

• Personal fit preference

• Style preference

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

If the return is due to a confirmed error on our part, reasonable return shipping arrangements will be handled in accordance with the instructions provided by our customer service team.

13. Return Shipping Method

We recommend using a reliable shipping service with tracking for all returns.

Please keep:

• Your shipping receipt

• Tracking number

• Proof of postage

until your return has been completed.

divasarah cannot be responsible for return packages that are lost, misdirected, damaged, or not delivered to the designated return address when the return shipment is arranged independently by the customer.

14. Return Packaging

Please package returned items carefully to avoid damage during transportation.

Where possible, use the original packaging or another suitable protective package.

Items damaged because of inadequate return packaging may not qualify for a full refund.

15. Return Inspection

Once your returned item is received, it will be inspected to confirm that it meets our return requirements.

The inspection may include verification of:

• Product condition

• Signs of wear

• Tags

• Packaging

• Stains or odors

• Damage

• Correct product identity

• Return eligibility

After inspection, we will notify you whether your return has been approved or rejected.

16. Refund Processing

If your return is approved, the refund will generally be issued to the original payment method used for your purchase.

Please note that the time required for the refund to appear in your account may depend on:

• Your bank

• Card issuer

• Payment provider

• Payment method

After we issue a refund, additional processing time may be required before the funds appear in your account.

We do not control processing times imposed by banks or payment providers.

17. Refund Amount

For an approved return, the refund amount will generally correspond to the amount paid for the eligible returned item, subject to applicable deductions permitted by law.

Original shipping charges, return shipping costs, duties, taxes, or other external charges may be non-refundable unless the return results from an error attributable to divasarah or applicable law requires otherwise.

Any promotional discounts applied to the original order will be reflected in the refund calculation.

18. Partial Refunds

In certain circumstances, only a partial refund may be appropriate.

Examples may include situations where:

• An item is returned with signs of use

• Packaging or accessories are missing

• An item has minor damage not present at delivery

• The returned product is not in its original condition

Any deduction will be handled reasonably and in accordance with applicable law.

19. Exchanges

Availability of direct exchanges may depend on product inventory and operational circumstances.

If you wish to exchange an item for another size, color, or style, please contact our customer service team.

In some cases, the most efficient option may be to return the original item in accordance with this policy and place a new order for the desired product.

We cannot guarantee that replacement sizes, colors, or styles will remain in stock.

20. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to accommodate your request if the order has not yet entered processing or shipment.

However, once an order has been processed, packed, transferred to a carrier, or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, you may need to wait until the order is delivered and then request a return in accordance with this policy.

21. Changes After an Order Is Placed

Please review your order carefully before completing checkout.

After an order enters processing, we may be unable to change:

• Product

• Size

• Color

• Quantity

• Shipping address

• Recipient information

If you notice an error, contact us immediately.

We will make reasonable efforts to assist, but changes cannot be guaranteed.

22. Refused or Unclaimed Packages

If a package is refused, unclaimed, or returned because the recipient did not accept or collect it, additional shipping or handling costs may apply where permitted by law.

We recommend contacting us before refusing a delivery.

A refused package does not automatically qualify for an immediate refund.

We may need to wait for the package to be returned and inspected before determining the appropriate refund.

23. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate shipping information.

If a package cannot be delivered because of:

• An incorrect address

• An incomplete address

• An incorrect postal code

• A missing apartment or unit number

• Incorrect recipient information

the package may be returned, delayed, or lost.

If an order is returned due to incorrect information supplied by the customer, additional shipping charges may apply if reshipment is requested.

24. Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate it, please first check:

• Your mailbox

• Front or side entrance

• Porch

• Garage

• Parcel locker

• Reception area

• Building management office

• Neighbors

• Household members

We also recommend contacting the shipping carrier directly for additional delivery information.

If you are still unable to locate the package, contact our customer service team and we will review the available shipping information.

25. Lost Packages

If tracking information indicates that a shipment may have been lost in transit, please contact us.

We may need to investigate the shipment with the carrier before determining the appropriate resolution.

Investigation timeframes may vary depending on the carrier and destination.

26. Customs Duties and Import Charges

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where such charges are the customer's responsibility, they are generally not refundable by divasarah.

If a package is refused because the customer does not wish to pay applicable customs or import charges, any refund may be subject to return shipping costs or other charges where permitted by applicable law.

27. Promotional Orders

If your order was purchased using:

• A discount code

• Promotional offer

• Bundle discount

• Buy-more-save-more promotion

• Other special offer

any refund will be based on the actual amount paid for the returned item after the applicable promotional discount.

The value of a discount cannot be refunded as cash.

28. Buy-One-Get-One and Bundle Promotions

If products are purchased as part of a bundle or multi-item promotion, refund eligibility may depend on the terms of that promotion.

If returning only part of a discounted bundle changes the qualification for the original discount, the refund may be recalculated according to the price applicable to the items kept, where legally permitted.

29. Payment Disputes and Chargebacks

If you experience a problem with an order, we encourage you to contact our customer service team first so that we can review the issue and attempt to provide an appropriate resolution.

If a chargeback or payment dispute has already been opened with your bank or payment provider, the transaction may need to be handled through that provider's dispute process.

We will cooperate with legitimate payment dispute procedures and provide relevant order and delivery documentation where necessary.

30. Refunds to the Original Payment Method

Approved refunds are generally returned to the original payment method.

For security reasons, we normally cannot redirect a refund to:

• A different credit card

• A different bank account

• Another person's payment account

If the original payment method is no longer available, please contact the relevant bank or payment provider for assistance.

31. Late or Missing Refunds

If you have received confirmation that a refund was issued but have not yet received the funds, please:

1. Check your bank or payment account.

2. Contact your card issuer or payment provider.

3. Allow for their applicable processing period.

If the refund still does not appear after your payment provider's standard processing time, please contact us and provide your order number.

32. Fair Use and Return Abuse

To protect customers and maintain a fair shopping environment, we may review patterns of unusual or excessive return activity.

We reserve the right to refuse returns where permitted by law if there is evidence of:

• Fraud

• Deliberate product damage

• Repeated abuse of return policies

• Returning worn products as unused

• Altered products

• False claims

• Manipulation of promotions

Nothing in this section limits legitimate consumer rights.

33. Consumer Rights

This Refund & Return Policy is intended to operate alongside applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or waive any rights that cannot legally be excluded or restricted.

If local law provides you with additional mandatory rights, those rights will continue to apply.

34. Changes to This Policy

We may update this Refund & Return Policy from time to time to reflect changes in:

• Our services

• Operational practices

• Shipping arrangements

• Legal requirements

• Consumer protection regulations

The most current version will be posted on this page.

We recommend reviewing this policy before placing an order.

35. Contact Us

If you have questions about a return, refund, damaged item, incorrect item, or another order-related issue, please contact the divasarah customer service team.

Customer Service Email:
CharlaEssmann32528@outlook.com

To help us respond efficiently, please include:

• Your full name

• Order number

• Email address used for the order

• Product name

• Reason for your request

• Clear photographs or videos where applicable

Please do not send complete credit card numbers, PINs, passwords, or other sensitive payment credentials by email.

We will review your request and provide appropriate assistance in accordance with this Refund & Return Policy.

Thank you for shopping with divasarah.