Shipping & Handling Policy

At divasarah, we are committed to providing a clear and reliable shipping experience from the moment your order is placed until it arrives at your destination.

Please review the following Shipping & Handling Policy before placing your order.

1. Order Processing

After your order is placed, it will enter our processing system.

During this stage, we may:

Verify your payment
Confirm product availability
Review order details
Prepare your items
Perform quality checks
Package your order
Arrange shipment with the appropriate carrier

Processing time is separate from shipping transit time.

Orders are generally processed on business days and may require additional time during weekends, public holidays, promotional periods, high-volume sales, or other peak shopping periods.

2. Shipping Time

Shipping times vary depending on several factors, including:

Your destination
Shipping method
Carrier availability
Customs processing
Local delivery networks
Weather conditions
Public holidays
Transportation disruptions
Peak shipping periods

Any delivery timeframe displayed on our website or at checkout should be considered an estimate unless specifically stated otherwise.

Actual delivery times may occasionally be shorter or longer than the estimated timeframe.

3. Processing Time vs. Shipping Time

Please note that processing time and shipping time are not the same.

Processing time refers to the period required to prepare your order before it leaves the warehouse.

Shipping time begins once your package has been transferred to the shipping carrier.

Your total delivery time is therefore generally calculated as:

Processing Time + Shipping Transit Time = Estimated Total Delivery Time

4. Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation email at the email address used when placing your order.

This email may include:

Your order number
Shipping carrier
Tracking number
Tracking link
Shipment status

Please check your spam or junk folder if you do not see the shipping confirmation email in your inbox.

5. Order Tracking

When tracking information is available, you can use the tracking number provided in your shipping confirmation email to monitor your shipment.

Please note that newly issued tracking numbers may not become active immediately.

It may take some time for the carrier to scan the package and upload the first tracking event.

A tracking status such as:

"Label Created"
"Shipment Information Received"
"Pre-Shipment"
"Electronic Information Submitted"

may mean that the carrier has received shipment information but has not yet recorded the first physical scan.

6. Tracking Updates

Tracking information is provided by the shipping carrier.

Tracking updates may occasionally be delayed or temporarily unavailable because of:

Carrier processing
International transit
Customs inspections
Weekends
Public holidays
Remote delivery locations
Local postal systems
Limited tracking services

A temporary lack of tracking updates does not necessarily mean that your package has been lost.

7. International Shipping

divasarah may ship orders internationally depending on the destination and the shipping options available at checkout.

International delivery may involve multiple transportation and logistics providers.

A package may be transferred between:

International carriers
Customs authorities
Regional logistics providers
Local postal services
Last-mile delivery carriers

For this reason, tracking information may not update continuously throughout the entire journey.

8. Customs Clearance

International shipments may be subject to customs inspection and clearance in the destination country.

Customs processing times vary and are controlled by local authorities.

divasarah cannot control or accelerate customs clearance.

A shipment may experience temporary delays while customs authorities review:

Package contents
Documentation
Declared value
Import eligibility
Duties or taxes

Tracking should normally resume after the package has been released.

9. Customs Duties, Taxes, and Import Fees

Depending on your destination, your order may be subject to:

Import duties
Customs fees
Value-added tax
Local taxes
Brokerage fees
Other government-imposed charges

Where these charges are not collected at checkout, they may be collected by the shipping carrier, customs authority, or local government before or upon delivery.

Unless otherwise stated, customers are responsible for any applicable import charges imposed by their destination country.

These charges are determined by local authorities and are outside the control of divasarah.

10. Shipping Charges

Shipping costs, when applicable, are calculated based on factors such as:

Destination
Order value
Package weight
Package dimensions
Selected shipping method
Promotional shipping offers

The applicable shipping charge will normally be displayed during checkout before you complete your purchase.

11. Free Shipping Promotions

From time to time, divasarah may offer free shipping promotions.

Free shipping offers may be subject to:

Minimum purchase requirements
Eligible destinations
Specific products
Promotional periods
Other stated conditions

If your order no longer qualifies for a free shipping promotion after items are removed, canceled, or returned, the original shipping benefit may be adjusted where permitted by applicable law.

12. Multiple Packages

Orders containing multiple products may sometimes be shipped in separate packages.

This can happen because of:

Different warehouse locations
Product availability
Package size
Logistics efficiency
Carrier requirements

If your order is divided into multiple shipments, you may receive:

Multiple tracking numbers
Multiple shipping confirmation emails
Packages on different delivery dates

Receiving one package does not necessarily mean that the remaining items are missing.

13. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

Recipient name
Street address
Apartment or unit number
City
State or province
Postal or ZIP code
Country
Telephone number

Incorrect or incomplete information may result in delivery delays, failed delivery, package loss, or return to sender.

14. Address Changes

If you need to correct your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped.

However, once an order has:

Entered fulfillment
Been packed
Been transferred to a carrier
Entered the delivery network

we may no longer be able to change the address.

Address changes cannot be guaranteed after an order is placed.

15. Incorrect Address Provided by the Customer

If a package cannot be delivered because the customer provided an incorrect or incomplete address, the shipment may be:

Delayed
Returned to sender
Held by the carrier
Considered undeliverable

If the package is returned and reshipment is requested, additional shipping charges may apply where permitted by law.

16. Delivery Attempts

Depending on the carrier and destination, delivery may require:

A signature
Recipient availability
Collection from a pickup point
Collection from a post office
Additional delivery instructions

If delivery is unsuccessful, the carrier may make another attempt or leave instructions for collection.

Customers are responsible for monitoring carrier notifications when available.

17. Unclaimed Packages

If a package is not collected within the carrier's required timeframe, it may be returned to the sender.

A package returned because it was unclaimed does not automatically qualify for an immediate refund.

Once the package is returned, we may need to inspect and process it before determining the applicable resolution.

Additional shipping charges may apply if reshipment is requested.

18. Refused Deliveries

We recommend contacting our customer service team before refusing a delivery.

Refusing a package may result in:

Return shipping costs
Carrier fees
Customs charges
Processing delays

A refused package does not automatically qualify for a full refund.

The final refund amount, where applicable, may depend on the reason for refusal and any costs associated with the return.

19. Delivery Delays

Although we work with logistics providers to facilitate timely delivery, delays may occur for reasons outside our reasonable control.

Possible causes include:

Severe weather
Natural disasters
Customs delays
Carrier congestion
Public holidays
Transportation disruptions
Labor disruptions
Remote delivery locations
Government restrictions
Incorrect shipping information
High seasonal order volumes
Unexpected logistics events

Estimated delivery dates are therefore not guaranteed unless expressly stated.

20. Peak Season Delays

Orders placed during high-volume periods may require additional processing or shipping time.

These periods may include:

Holiday seasons
Major promotional campaigns
Clearance events
Special sales
Major shopping events
Carrier peak periods

We recommend placing time-sensitive orders as early as possible.

21. Weather and Transportation Disruptions

Severe weather, natural disasters, airport closures, transportation restrictions, or other events may affect delivery networks.

These events are outside the direct control of divasarah.

If a shipment is delayed because of such circumstances, tracking information may provide the most current available status.

22. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check:

Your mailbox
Front door or porch
Side or rear entrance
Garage
Parcel locker
Reception desk
Building management office
Mailroom
Other safe delivery locations
Household members
Neighbors

Some carriers may also mark a package as delivered shortly before the final physical delivery occurs.

We recommend contacting the carrier or local postal service for additional delivery details.

If you still cannot locate the package, please contact us with your order number and tracking information.

23. Lost Packages

If a shipment appears to have been lost in transit, please contact our customer service team.

We may need to open an investigation with the shipping carrier.

The investigation process and timeframe depend on:

Carrier
Destination
Shipping method
Shipment status
Local postal procedures

We may request your cooperation or additional information during the investigation.

24. Damaged Packages

If your package arrives visibly damaged, please photograph:

The outer packaging
Shipping label
Damaged areas
Product packaging
Damaged product

This information may be required to investigate the issue with the carrier.

25. Missing Items

If your order arrives with an item missing, first check whether your order was divided into multiple shipments.

Review:

Your shipping confirmation emails
Tracking numbers
Shipment details

If all shipments have been delivered and an item is still missing, please contact us.

Include:

Your order number
Name of the missing item
Photographs of the package received
Photograph of the shipping label where possible

26. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions because of:

Local laws
Carrier restrictions
Import rules
Transportation regulations
Product limitations

If we cannot ship an item to your location, we may contact you to discuss cancellation or another available solution.

27. Remote Locations

Delivery to remote, rural, island, military, or otherwise difficult-to-access locations may require additional transit time.

Certain carriers may also charge additional fees or use a local partner to complete final delivery.

28. P.O. Boxes and Special Addresses

Availability of delivery to P.O. boxes, military addresses, parcel lockers, or similar addresses depends on the carrier and destination.

If your selected shipping method does not support the address provided, we may contact you for an alternative address.

29. Shipping Insurance

Where shipment protection or insurance is available, the applicable terms may vary depending on the carrier or service selected.

Any optional shipping protection offered at checkout may be subject to separate terms and conditions.

30. Order Cancellation After Shipment

Once an order has shipped, it generally cannot be canceled.

If you no longer want the order, you may need to wait until delivery and then request a return in accordance with our Refund & Return Policy.

Please do not refuse the package without first contacting us, as refusal may result in additional charges.

31. Returned-to-Sender Packages

A package may be returned to sender for reasons including:

Incorrect address
Incomplete address
Failed delivery attempts
Unclaimed shipment
Recipient refusal
Customs issues
Carrier restrictions

If your shipment is returned to sender, please contact us.

We will review the shipment and determine the available options based on the circumstances.

32. Reshipping

If reshipment is required because of an error attributable to divasarah, we will provide an appropriate resolution.

If reshipment is required because of information supplied by the customer, such as an incorrect address, additional shipping charges may apply.

33. Shipping and Refunds

Shipping charges may be non-refundable unless:

The order was canceled before shipment
The shipment was incorrect due to our error
The item was confirmed to be defective where applicable
Applicable law requires otherwise

Please review our Refund & Return Policy for complete return and refund terms.

34. Responsibility After Delivery

Once the carrier confirms successful delivery to the shipping address provided at checkout, the shipment is generally considered delivered.

If you believe the package was delivered incorrectly, stolen, or left in an unsafe location, please contact the carrier and our customer service team as soon as possible.

We will review the available tracking and delivery information.